Administration made simple with Langues & Voyages

Travel and other documents:

Once you decide to organise your educational tour with Langues et Voyages, you will receive the following documents from our office by post:

• A tour contract

• A request for a deposit

And by e-mail:

• A passenger list to be completed by you, enabling us to identify any allergies or particular dietary requirements

• Confirmation of the name of the person handling your file, and his/her emergency telephone number

The tour contract:

This document, as its name indicates, is a contractual agreement, and describes in detail the conditions of your tour. If any of these conditions are subsequently changed (a change in the number of pupils etc. ) we have to send you a new contract to be signed by you and returned to us.

Deposits:

On confirmation of your tour, we ask for a deposit (approximately 30 %) of the total amount. This ensures your booking with us. This will be deducted from your final invoice, which will take into account the final number of pupils in your group, and will be payable on our British or French bank account not less than three weeks prior to departure.

The tour file:

For each tour we organise, we provide the teachers in charge of the group with a complete travel file. This document contains all the necessary paper work for your group's tour, including any teaching aids you may have requested (questionnaires, worksheets etc.). If your price includes the services of one of our group leaders, he or she will have this file ; if not, the file will be sent to you at your school prior to departure.

Quality Control:

If you wish to visit any of our centres before agreeing to bring a group, we are very happy to welcome you and show you round at any time, whether a residential or a home stay centre. Since members of our staff are frequently in the U.K., we are also more than happy to visit you in your own school to discuss your tour programme or present it to groups of staff and parents.

After your tour you'll receive a questionnaire asking you for your comments and remarks, and those of your pupils, about various aspects of your programme ; from your initial contacts with our office staff, right up to your return to your point of departure. However, if anything goes wrong during your tour, then we prefer to hear about it while you are still there, so that we can solve the problem immediately. We attach great value to your comments and remarks. They help us to help you, and to improve our services in order to give you maximum satisfaction. After all, that is primarily what we're here for !